Resume templates
Fifteen free, ATS-friendly designs. Open any one to preview it, recolor it, and start building — you can switch designs at any time without retyping.
- Simple resume template
Kevin Ndirangu
Customer Support Representative
Profile
Dynamic customer support professional with 3+ years of experience delivering high-volume, time-sensitive support in fast-paced digital environments. Passionate about sports and sports gaming, with a strong grasp of online payments, identity verification, and fraud prevention. Known for owning outcomes autonomously, spotting issues before escalation, and using AI tools to drive speed and quality. Excited by Boom Sports’ mission to make Daily Fantasy Sports accessible to every fan.
Experience
Senior Customer Support Specialist01/2022 – PresentBetika (SportsPesa Group) – Nairobi, Kenya- Managed 100+ daily customer interactions via live chat (Intercom) and email (Zendesk) for one of East Africa’s largest sports-betting platforms.
- Resolved high-stakes account, payment, and gameplay disputes with empathy and precision, maintaining a 96%+ CSAT score across 18 consecutive months.
- Led identity verification (KYC) reviews during peak sign-up periods, flagging fraud patterns and escalating suspicious accounts to the compliance team.
- Monitored real-time platform dashboards for critical site issues; escalated payment gateway outages within 5 minutes, reducing resolution time by 30%.
- Trained two junior agents on Zendesk workflows, macros, and escalation protocols, cutting average first-response time from 6 min to under 2 min.
- Proactively used AI writing tools (ChatGPT, Claude) to draft support macros and improve response clarity, increasing deflection rate by 18%.
Customer Support Representative05/2020 – 12/2021Cellulant – Nairobi, Kenya- Provided Tier 1 & 2 support for digital payments and mobile money products across 18 African markets, handling billing disputes, failed transactions, and refund requests.
- Collaborated with the engineering team to reproduce and document recurring payment bugs, accelerating fix cycles by an average of 2 days.
- Built a knowledge-base template library in Zendesk, reducing duplicate tickets by 22% within the first quarter of deployment.
- Maintained full compliance with PCI-DSS guidelines when handling sensitive financial data and user verification.
Sports Content & Community Support Intern01/2019 – 04/2020SportPesa Kenya – Nairobi, Kenya- Moderated community forums and social channels, responding to contest rule queries and gameplay questions within SLA targets.
- Assisted in writing sports-rules FAQs and how-to guides for daily fantasy and in-play betting features.
- Escalated VIP account issues to account managers, ensuring white-glove service for high-value players.
Key Skills
Support Tools:Zendesk, Intercom, Freshdesk, Salesforce Service CloudSports Knowledge:Football (EPL, UCL), Basketball (NBA), American Football (NFL), Daily Fantasy Sports mechanicsPayments & Fraud:KYC/AML compliance, Chargeback management, Mobile money, PCI-DSS basicsAI & Productivity:ChatGPT, Claude, Notion AICore Competencies:High-volume live chat, Escalation management, CSAT optimisation, Remote async workLanguages
Education
Bachelor of Commerce – Business Information Technology2015 – 2019University of NairobiWhy Boom
I thrive in exactly the environment Boom describes — fast-paced, high-ownership, and sports-obsessed. I don’t wait to be told what’s broken; I find it, flag it, and fix it. I’ve grown up watching the rise of DFS in the US and I want to be part of the team that brings that energy to every fan. Boom’s track record of nearly $100 million in player prizes tells me this product is real, and I want to help protect and grow the community behind it.
- Chronicle resume template
Charlotte Bennett
Communications & PR Manager
Professional Summary
Communications professional with 6+ years leading media relations, brand storytelling, and crisis response for consumer-facing organisations across the UK and Europe. Skilled at translating complex corporate narratives into clear, credible public messaging that builds trust with press, regulators, and internal stakeholders alike. Comfortable operating under pressure during live news cycles, and known for turning a single well-placed story into a sustained multi-outlet campaign. Passionate about mentoring junior communicators and building repeatable processes that scale press response as an organisation grows.
Experience
Senior Communications Manager03/2021 – PresentBBC Studios – London, United Kingdom- Lead media strategy and press relations for group-wide corporate announcements and product launches.
- Serve as primary spokesperson liaison, briefing executives ahead of high-stakes interviews and public appearances.
- Manage crisis communications response, cutting average response time to breaking coverage from 6 hours to under 90 minutes.
- Built a newsroom contact database of 200+ journalists across print, broadcast, and digital outlets.
- Mentor two mid-level communications officers on media strategy and executive briefing preparation.
Public Relations Officer06/2018 – 02/2021Ogilvy UK – London, United Kingdom- Ran integrated PR campaigns for FMCG and telecom clients, coordinating press days and launch events.
- Tracked and reported media coverage sentiment across five client accounts on a monthly basis.
- Drafted press releases, briefing notes, and Q&A documents for client leadership teams.
- Trained two junior PR assistants on media list building and pitch writing.
Communications Assistant09/2016 – 05/2018Edelman UK – London, United Kingdom- Supported senior consultants on media outreach for consumer and retail accounts.
- Compiled daily media monitoring reports and flagged emerging coverage risks.
- Helped organise press events and managed journalist RSVP lists for product launches.
Skills
CommunicationsMedia Relations, Crisis Communications, Executive Messaging, Content Strategy, Reputation ManagementToolsMeltwater, Cision, WordPress, Canva, Google AnalyticsLanguages
Education
Bachelor of Arts – Communication & Media Studies2013 – 2016University of Leeds - Classic resume template
Michael Reynolds
Attorney & Legal Counsel
michael.reynolds@lawmail.com+1 (212) 555-0148New York, NY, USA
Profile
Attorney admitted to the New York State Bar with 7 years of experience in corporate and commercial law, advising public and private clients on high-value mergers and acquisitions, contract negotiation, and regulatory compliance. Regularly manages multi-jurisdictional due diligence workstreams and coordinates with outside counsel across banking, telecoms, and manufacturing sectors. Recognised for translating dense regulatory language into guidance that non-legal executives can act on quickly, and for holding a calm, detail-oriented line under tight deal timelines.
Experience
Senior Associate01/2020 – PresentSkadden, Arps, Slate, Meagher & Flom LLP – New York, NY, USA- Lead legal due diligence for cross-border M&A transactions valued at over $40 million combined.
- Draft and negotiate commercial contracts, joint venture agreements, and shareholder agreements.
- Advise clients on compliance with SEC and FTC regulations ahead of major filings.
- Coordinate a team of junior associates and paralegals across concurrent live deals.
Associate09/2016 – 12/2019Latham & Watkins LLP – New York, NY, USA- Supported corporate transactions, including company incorporations, share transfers, and financings.
- Conducted legal research and prepared opinions on employment and regulatory matters.
- Represented clients in commercial dispute mediation proceedings.
- Drafted closing checklists and managed signature pages for multi-party transactions.
Judicial Law Clerk09/2015 – 08/2016Supreme Court of the State of New York – New York, NY, USA- Researched case law and drafted bench memoranda for commercial division judges.
- Summarised motion briefs and prepared hearing materials ahead of oral argument.
- Observed and reported on trial proceedings for complex commercial litigation matters.
Skills
Practice Areas:Corporate Law, Mergers & Acquisitions, Contract Negotiation, Regulatory ComplianceCore Skills:Legal Research, Due Diligence, Risk Assessment, Client AdvisoryLanguages
Education
Juris Doctor (J.D.)2013 – 2016Columbia Law SchoolBachelor of Arts – Political Science2009 – 2013University of Michigan - Slate resume template
About Me
Product designer with 5 years of experience shaping fintech and e-commerce products used across Europe. Focused on turning ambiguous problems into clear, testable interfaces backed by user research and a strong design system, and comfortable owning a feature from early discovery sketches through to shipped, measured impact. Enjoys pairing closely with engineers rather than throwing designs over the wall, and mentors newer designers on research methods and critique practice. Outside of core product work, runs an internal Figma-plugin side project used across the design org.
Experience
Senior Product Designer02/2022 – PresentN26 – Berlin, Germany- Own end-to-end design for the mobile banking app used by millions of customers across Europe.
- Built and maintain the company-wide design system, cutting new-feature design time by 30%.
- Run monthly usability studies with customers to validate flows before engineering handoff.
- Mentor two junior designers on research methods, critique practice, and portfolio reviews.
Product Designer07/2019 – 01/2022SAP – Berlin, Germany- Designed enterprise dashboards for a cloud platform used by clients across 18 markets.
- Partnered with PMs and engineers in weekly critiques to ship two major releases per quarter.
- Introduced a component library that reduced UI inconsistencies across three product teams.
- Ran quarterly design reviews that surfaced accessibility issues before release.
Junior Product Designer08/2017 – 06/2019Zalando – Berlin, Germany- Designed checkout and returns flows for the mobile shopping app.
- Supported user interviews and synthesised findings into actionable design recommendations.
- Built and maintained a small icon and illustration library used across the app.
Education
Bachelor of Design2013 – 2017Berlin University of the Arts - Bloom resume template
Isabela Rocha
Marketing Manager
isabela.rocha@brandmail.com.br+55 11 98765-4321São Paulo, Brazil
Summary
Marketing manager with 6 years of experience running brand campaigns and growth programs for consumer and e-commerce companies across Brazil and Latin America. Combines data-driven digital marketing with strong creative instincts to grow audience, engagement, and revenue at the same time. Comfortable moving between big-picture brand strategy and the performance-marketing details that make a campaign actually convert. Enjoys building and coaching lean marketing teams that ship fast without losing brand consistency.
Experience
Marketing Manager04/2021 – PresentNubank – São Paulo, Brazil- Lead a team of five running paid social, SEO, and lifecycle email campaigns across the app.
- Grew organic traffic by 42% year-over-year through content and SEO investment.
- Managed an annual marketing budget of R$ 6M across digital and offline channels.
- Launched a referral program that became the second-largest new-customer acquisition channel.
Brand Executive01/2018 – 03/2021Magazine Luiza – São Paulo, Brazil- Executed regional brand campaigns across TV, radio, and social media for two core product lines.
- Coordinated with agencies on creative production, from brief to final delivery.
- Analysed campaign performance data to guide the following quarter’s media spend.
- Managed brand guideline compliance across 40+ store and marketplace touchpoints.
Marketing Analyst02/2016 – 12/2017Ambev – São Paulo, Brazil- Supported category managers with market research and competitor pricing analysis.
- Built monthly performance dashboards tracking campaign reach and sales lift.
- Assisted with regional activation events for two flagship product lines.
Skills
Digital MarketingSEOGoogle AdsMeta AdsEmail MarketingMarketing AutomationBrandBrand StrategyContent CreationCampaign ManagementTeam LeadershipLanguages
Portuguese (native)English (fluent)Spanish (conversational)Education
Bachelor of Business Administration – Marketing2012 – 2016University of São Paulo - Portrait resume template
Professional Experience
Twiga FoodsFinance Manager- Manage monthly budgeting cycles and variance analysis for two business units.
- Lead reporting improvements that reduced closing timelines by three days.
- Partner with operations and procurement teams to support cost control initiatives.
- Mentor a junior financial analyst on forecasting models and reporting standards.
KCB GroupSenior Financial Analyst- Delivered monthly performance reports for leadership across revenue and expense lines.
- Improved forecast models to support more accurate quarterly planning decisions.
- Owned financial dashboards and presented insights during business review meetings.
- Supported the annual budget planning cycle across three regional business units.
Deloitte East AfricaFinancial Analyst- Supported account reconciliations, reporting packs, and annual budget preparation.
- Coordinated data validation activities to improve consistency across finance reports.
- Assisted audit teams with client documentation requests during year-end engagements.
SafaricomFinance Intern- Assisted with expense tracking and monthly reconciliation.
- Prepared spreadsheet updates for budget monitoring.
- Supported the finance team during quarterly close with data entry and filing.
Education
MBA in FinanceStrathmore Business SchoolBachelor of Commerce – FinanceUniversity of NairobiCertificates
CPA-KICPAKFinancial Modeling & Valuation Analyst (FMVA)Corporate Finance Institute - Meridian resume template
Wei Ling Tan
Executive Summary
Operations executive with over 10 years scaling logistics and mobility businesses across Southeast Asia. Known for building operational discipline into fast-growing teams without slowing down the pace of growth, and for staying close enough to frontline operations to catch problems before they show up in a dashboard. Has managed operations through a market expansion, a major systems migration, and a period of 3x volume growth, and reports comfortably at both the operating-metric level and the boardroom level.
Experience
05/2020 – PresentOperations DirectorGrab – Singapore- Oversee daily operations across four regional hubs serving over 2 million monthly rides.
- Redesigned driver onboarding, cutting average activation time from 9 days to 3 days.
- Own the annual operations budget of SGD 12M and report performance directly to the country GM.
- Built a data-driven incident response process that reduced service downtime by 40%.
02/2016 – 04/2020Regional Operations ManagerDHL Express – Singapore- Managed warehouse and last-mile delivery operations across the region.
- Led a team of 45 field staff and drivers through a period of 3x volume growth.
- Implemented route optimisation that cut average delivery cost per order by 22%.
- Led the regional rollout of a new warehouse management system across six sites.
01/2012 – 12/2015Operations SupervisorSingPost – Singapore- Supervised a team of 15 sorting and delivery staff across a regional distribution hub.
- Monitored daily throughput targets and escalated bottlenecks to site management.
- Assisted in piloting a barcode-scanning process that cut manual sorting errors by 30%.
Key Skills
Operations: Operations Strategy, Supply Chain Management, Process Improvement
Leadership: P&L Management, Team Leadership, Change Management
Languages
Education
2018 – 2020MBANational University of Singapore2008 – 2012Bachelor of Business AdministrationNanyang Technological University - Nova resume template
Ananya Sharma
Data Analyst01Career Summary
Data analyst with 4 years of experience turning raw operational data into dashboards and recommendations that guide real business decisions, not just reporting for its own sake. Comfortable owning a problem end-to-end, from writing the first exploratory SQL query through to a stakeholder-ready presentation that leadership can act on the same week. Known for asking the "so what" question early, so analysis stays tied to a decision instead of becoming a stack of unread charts. Currently deepening experience in experimentation design and causal analysis.
02Experience
Senior Data Analyst06/2022 – PresentFlipkart – Bengaluru, India- Build and maintain Power BI dashboards tracking sales and fulfilment trends across regional hubs.
- Automated a monthly reporting pipeline in Python, cutting report turnaround from 3 days to 4 hours.
- Partner with category teams to model the projected impact of proposed pricing changes.
- Designed and analysed A/B tests for two checkout-flow experiments, informing a company-wide rollout.
Data Analyst08/2020 – 05/2022Swiggy – Bengaluru, India- Analysed delivery performance data across 15+ cities to inform operational decisions.
- Wrote SQL queries against a growing internal database to support ad-hoc leadership requests.
- Presented quarterly insights reports to the operations leadership team.
- Built a rider-utilisation model that helped reduce average delivery time by 6%.
Data Analyst Intern01/2020 – 06/2020Zomato – Gurugram, India- Cleaned and validated restaurant transaction data ahead of a quarterly reporting cycle.
- Built exploratory dashboards in Excel to support the merchant growth team.
- Documented data definitions used across three analyst teams.
03Key Skills
Analytics:SQL, Python, Power BI, A/B TestingTools:Excel, Tableau, Google Sheets, Airflow04Languages
English (fluent)Hindi (native)Kannada (conversational)05Education
Bachelor of Science – Statistics2016 – 2020Indian Statistical Institute - Codex resume template
// PROFILE
Full-stack engineer with 5 years building and scaling fintech APIs and customer-facing web apps. Core stack is React, Go, and Postgres; comfortable owning a service from initial design through production on-call, and equally comfortable digging into a slow query as writing a new feature. Cares about developer experience as much as user experience — has led two internal tooling efforts that measurably cut other engineers’ time-to-ship. Enjoys mentoring newer engineers and writing design docs that hold up six months later.
// EXPERIENCE
Senior Software Engineer03/2022 → PresentShopify – Toronto, ON, Canada- Built and maintain payment settlement APIs processing over 500,000 transactions daily.
- Led migration of a core service from a monolith to Go microservices, cutting p99 latency by 35%.
- Mentor two junior engineers through code review and pairing sessions.
- Built an internal CLI tool that cut local environment setup time from 45 minutes to under 5.
Software Engineer01/2019 → 02/2022Wealthsimple – Toronto, ON, Canada- Developed React front-ends and REST APIs for investing products used by over a million clients.
- Wrote automated test suites that raised backend coverage from 40% to 85%.
- Fixed production incidents as part of a rotating on-call schedule.
- Partnered with product and design on two feature launches from spec through GA.
Junior Software Developer06/2017 → 12/2018Borrowell – Toronto, ON, Canada- Built internal admin tooling used by the customer operations team.
- Fixed bugs and wrote unit tests across the Node.js backend.
- Participated in an on-call rotation for a low-traffic internal service.
// KEY SKILLS
LanguagesJavaScript, TypeScript, Go, PythonFrameworks & ToolsReact, Node.js, Django, Docker, PostgreSQL// LANGUAGES
// EDUCATION
Bachelor of Science – Computer Science2013 → 2017University of Waterloo - Ledger resume template
EXECUTIVE SUMMARY
Finance executive with over 12 years of experience across banking and FMCG, including 4 years at CFO level leading a regional finance function through both growth and cost-discipline cycles. Track record of leading financial strategy, audit readiness, and treasury management for organisations with multi-country operations and boards that expect precise, well-supported numbers.
Comfortable being the finance voice in the room during high-stakes decisions, and known for building finance teams that business partners actually want to work with rather than avoid.
EXPERIENCE
Chief Financial Officer01/2021 – PresentEmirates NBD – Dubai, United Arab Emirates- Own financial strategy and reporting for a business unit with over AED 2 billion in annual revenue.
- Led a treasury restructuring that reduced foreign exchange exposure by 25%.
- Present quarterly financial performance to the board and regional leadership team.
- Rebuilt the annual planning process, cutting the budgeting cycle from ten weeks to six.
Finance Manager06/2015 – 12/2020PwC Middle East – Dubai, United Arab Emirates- Managed financial reporting and budget consolidation across six regional business units.
- Led IFRS 9 implementation ahead of the regulatory deadline.
- Supervised a team of eight finance analysts and accountants.
- Streamlined the month-end close process, cutting close time from 12 days to 7.
Senior Financial Analyst08/2009 – 05/2015National Bank of Fujairah – Fujairah, United Arab Emirates- Prepared monthly and quarterly financial statements for regulatory submission.
- Built variance analysis reports comparing actuals to budget for business unit heads.
- Supported the annual external audit process, coordinating document requests across departments.
KEY SKILLS
Finance LeadershipFinancial Strategy, Treasury Management, Board Reporting, Team LeadershipGovernanceAudit & Compliance, IFRS Reporting, Risk ManagementLANGUAGES
Arabic (native)English (fluent)EDUCATION
MBA – Finance2013 – 2015London Business SchoolBachelor of Commerce – Accounting2005 – 2009American University of Sharjah - Amber resume template
Liam O'Connor
IT Project Manager
Professional Summary
IT project manager and consultant with 7 years leading digital transformation programs for banking and telecom clients across Australia. Skilled at translating executive strategy into agile delivery plans that ship on time and within budget, and at keeping a program on track when scope, stakeholders, or vendors shift midstream. Builds trust with both engineering teams and client sponsors by being transparent about risk early rather than after it becomes a problem. Certified PMP and Scrum practitioner with hands-on experience running multi-vendor delivery.
Experience
Senior Project Manager09/2021 – PresentDeloitte Australia – Sydney, Australia- Lead delivery of core banking system upgrades for three regional bank clients.
- Manage cross-functional teams of up to 20 people across engineering, QA, and change management.
- Introduced a standard agile delivery framework now used across the practice’s IT engagements.
- Own client-facing status reporting and risk escalation for a AUD 8M program portfolio.
IT Project Manager03/2018 – 08/2021Telstra – Sydney, Australia- Delivered internal tooling projects supporting customer care and network operations teams.
- Ran sprint planning and stand-ups for two scrum teams totaling 14 engineers.
- Reduced average project overrun from 18% to 6% by tightening scope and change control.
- Coordinated UAT cycles with business stakeholders ahead of three major platform releases.
Business Analyst02/2015 – 02/2018Commonwealth Bank of Australia – Sydney, Australia- Gathered and documented business requirements for internal process improvement projects.
- Facilitated workshops between business stakeholders and technical teams.
- Supported UAT planning and defect triage for two core system rollouts.
Key Skills
DeliveryAgile, Scrum, PMP, Change Management, Risk ManagementToolsJira, MS Project, ConfluenceLanguages
English (native)Education
Bachelor of Science – Information Technology2011 – 2015University of New South Wales - Willow resume template
Experience
Head of People & Culture01/2021 – PresentBooking.com – Amsterdam, Netherlands- Built the company’s first structured performance review cycle, adopted across 4 country offices.
- Lead talent acquisition for engineering and product roles, cutting time-to-hire by 35%.
- Launched an employee engagement survey program now run quarterly across the business.
- Led a compensation-benchmarking project that closed a measurable gender pay gap within one cycle.
HR Business Partner04/2017 – 12/2020Adyen – Amsterdam, Netherlands- Partnered with department heads on org design as headcount grew from 60 to 200.
- Redesigned the onboarding program, improving new-hire 90-day retention by 20%.
- Managed employee relations casework across the Amsterdam and Berlin offices.
- Rolled out a manager-training program covering feedback delivery and performance calibration.
HR Coordinator09/2014 – 03/2017TomTom – Amsterdam, Netherlands- Coordinated recruitment logistics and candidate communication for engineering hiring.
- Maintained HR records and supported payroll data accuracy for a 150-person office.
- Assisted in planning quarterly all-hands and team-building events.
- Clover resume template
Chioma Eze
Customer Success Manager
About Me
Customer success manager with 5 years helping SaaS customers onboard, adopt, and grow with the product across Nigeria and wider West Africa. Focused on turning first-time users into long-term accounts through proactive, relationship-first support rather than reactive ticket handling. Comfortable being the customer’s advocate internally — flagging product friction to engineering before it turns into churn — while still owning the commercial side of the relationship, including renewals and expansion.
Experience
Customer Success Manager02/2022 – PresentPaystack – Lagos, Nigeria- Own a portfolio of 60+ mid-market accounts, maintaining a 94% annual renewal rate.
- Run onboarding programs that cut average time-to-value from 6 weeks to 3 weeks.
- Identify upsell opportunities that contributed NGN 12M in expansion revenue last year.
- Partner with product to prioritise a quarterly customer-feedback roadmap review.
Customer Success Associate06/2019 – 01/2022Interswitch – Lagos, Nigeria- Supported 100+ small-business customers through onboarding, training, and renewal conversations.
- Maintained a customer satisfaction score above 90% across two consecutive years.
- Documented common support issues into a self-serve knowledge base, reducing repeat tickets by 18%.
- Trained two new hires on the onboarding playbook and CRM workflows.
Customer Support Representative08/2017 – 05/2019Konga – Lagos, Nigeria- Handled inbound customer queries across live chat and email for the online marketplace.
- Resolved order and delivery disputes while maintaining service-level targets.
- Escalated recurring product issues to the operations team with supporting data.
Key Skills
Languages
Education
Bachelor of Science – Business Administration2013 – 2017University of Lagos - Lens resume template
Camila Rivera
Sales Manager
Results-driven sales professional with 6+ years of experience in account growth, client relationship management, and pipeline development across B2B environments. Strong track record of improving conversion rates, supporting revenue targets, and building trust with diverse customer groups in English- and Spanish-speaking markets. Brings a practical, people-focused approach to sales planning, team coordination, and long-term customer retention, and is equally comfortable prospecting new logos as managing a renewal.
01/2023 – PresentMiami, United StatesBrightPath Business SolutionsSales Manager- Manage a portfolio of mid-market clients across retail and service sectors.
- Lead quarterly sales planning and improved team conversion rates by 14%.
- Build strong client relationships that increased renewals and upsell.
- Coach two junior account executives on discovery calls and proposal structuring.
03/2020 – 12/2022Orlando, United StatesHorizon Office SupplyAccount Manager- Owned inbound and outbound sales activity for regional business accounts.
- Delivered tailored product proposals and consistently exceeded revenue goals.
- Coordinated with operations teams to improve customer satisfaction.
- Ranked top-three sales performer companywide for six consecutive quarters.
06/2018 – 02/2020Miami, United StatesSunPeak TelecomSales Coordinator- Supported account execs with lead tracking, reporting, and proposal preparation.
- Contributed to pipeline organization and improved follow-up consistency.
- Maintained CRM data hygiene across a 500+ contact regional pipeline.
2014 – 2018Miami, United StatesBachelor of Business AdministrationFlorida International University2012 – 2014Miami, United StatesAssociate Degree in MarketingMiami Dade CollegeAccount ManagementCRM ManagementSales ForecastingNegotiationClient RetentionPipeline DevelopmentEnglishSpanish - Mosaic resume template
Ji-woo Kang
Brand & Creative Director
Profile
Brand and creative director with 7 years leading identity, campaign, and packaging work for consumer brands across South Korea and wider Asia. Comfortable moving between the big creative idea and the production detail that makes it actually ship on brand and on deadline. Builds creative teams that push for stronger work in review rather than settling on the first safe option, while still respecting a client’s risk tolerance. Believes the best creative direction is mostly about asking better questions earlier.
Experience
Creative Director03/2022 – PresentCheil Worldwide – Seoul, South Korea- Lead creative direction for three consumer accounts spanning beauty, F&B, and mobile.
- Built and mentor a creative team of six across art direction and copy.
- Pitched and won two new accounts with a combined annual billing of KRW 4.2 billion.
- Introduced a structured concept-review process that cut revision cycles by a third.
Senior Art Director02/2019 – 02/2022Innocean Worldwide – Seoul, South Korea- Art directed campaign work across print, digital, and out-of-home for automotive clients.
- Partnered with strategy and copy leads from brief through final production.
- Directed two photo and video shoots end-to-end, including talent and location scouting.
- Mentored two junior designers on portfolio development and client presentation skills.
Graphic Designer01/2017 – 01/2019HS Ad – Seoul, South Korea- Designed packaging and point-of-sale materials for retail and F&B clients.
- Prepared print-ready files and liaised directly with production vendors.
- Supported senior art directors on pitch decks and concept boards.
Skills
CreativeBrand IdentityArt DirectionCampaign StrategyPackaging DesignToolsAdobe Creative SuiteFigmaKeynoteLanguages
Korean (native)English (fluent)Education
Bachelor of Fine Arts – Visual Communication Design2013 – 2017Hongik University